Read more about WFG’s Office Access and Cleanliness Protocol
A Statement From Our Executive Chairman & Founder, Pat Stone
At WFG, our core principle is, “Everything We Do is Because of You.” It’s a statement we believe in deeply. With the many changes related to COVID-19, it remains our top priority to live this statement more than ever, by protecting you and our employees while continuing to do everything possible to service your title and escrow needs.
During this unprecedented time please understand that although we are taking every step to ensure we will continue serve you to the best of our ability, the process may look a little different going forward. Our employees will make every effort to deliver excellent customer service and accommodate your needs, and we appreciate your patience and understanding as we go forward together.
It has long been a philosophy of our company to Communicate, Collaborate and Co-exist with all parties – our 3C cornerstones. To that end, we are committed to keep you informed, to work diligently with you to find solutions, and to understand that we are all in this together.
Here are a few examples of the practices and policies we have implemented in order to be vigilant during this unprecedented time:
- As a standard business practice, we have a comprehensive Business Continuity Plan in place, which includes a detailed Pandemic Policy and Procedure Plan. This helps us ensure that we can serve you effectively while protecting you, your customers and our employees.
- To further minimize the potential for exposure, we will be using remote notaries to conduct signings with greater frequency wherever possible.
- Our employees will maintain appropriate personal space, and refrain from any direct contact, including handshaking, touching or hugging.
- In addition, we have set up “clean” closing rooms to facilitate safe onsite signings. These rooms will be sanitized both before and after use to ensure everyone’s safety.
It remains our number one priority to protect you and our employees while doing everything we can to continue closing transactions for our valued clients. Please review our FAQs below:
Q. Are WFG offices still open?
A. Yes, all WFG’s offices are open by appointment only for closings.
Q. You are handling my closing – how do I know it will still be able to close?
A. While the process may look different, currently WFG remains able to perform all of the necessary title and settlement work in order to close on our customers’ loans.
Q. My closing is coming up – what are my options for signing my documents?
A. WFG’s staff can discuss all the options that are available to you. Please contact your closer for guidance.
Q. What are you doing to ensure I am able to sign my closing documents in a clean space?
A. WFG has designated “clean closing rooms” that are scrubbed before each signing and upon completion of each signing. We also offer hand sanitizer to all parties involved in the signing as well as single use pens. You may read our full cleanliness protocol HERE
Q. I am scheduled to close this week and I just got sick. What should I do?
A. WFG suggests that you reach out to your lender or bank to discuss your options.
Q. If I reside in a State that has issued a stay at home order, will I still be able to close on my loan?
A. Yes, at this time banking services are exempt from the stay at home order. We have numerous options available to you to complete your loan closing process.
Don’t see an answer to your question above? Please feel free to reach out to us so we may assist in helping you find guidance. Thank you for your continued patience during these trying times.